Last updated: November 18, 2025
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy on all unused products.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be in the original packaging with all tags and labels attached
- Be returned within 30 days of the purchase date
- Have a valid proof of purchase (order number or receipt)
Items Not Eligible for Return
The following items cannot be returned:
- Used or damaged products
- Products without original packaging
- Final sale items (clearly marked at time of purchase)
- Gift cards
How to Return an Item
Step 1: Contact Us
Contact our support team at support@candlebros.com or use our contact form to initiate a return. Please include your order number and reason for return.
Step 2: Receive Return Authorization
We will provide you with a Return Authorization (RA) number and return instructions. Please include the RA number with your return.
Step 3: Ship Your Return
Package the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping method.
Step 4: Receive Refund
Once we receive and inspect your return, we will process your refund within 5-7 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.). In such cases, we will provide a prepaid return label.
Refund Process
Refunds will be processed to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account after we process it.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will send a replacement free of charge and provide a prepaid return label for the damaged item.
Return Address
Please wait for return instructions from our support team. Do not send returns to our business address without a Return Authorization number.
Questions?
If you have any questions about our returns policy, please don't hesitate to contact us.